Fragrr’s Terms of ServiceLast Update: February 2019
The following terms and conditions (these “Terms of Service”), govern your access to and use of the Fragrr website, including any content, functionality and services offered on or through www.Fragrr.com (the “Site”), by Fragrr, as applicable (collectively, “Fragrr” “we” or “us”).
This Site is offered and available to users who are 13 years of age or older. If you are under 13 you may not use this Site or the Fragrr services. By using this Site, you represent and warrant that you are of legal age to form a binding contract and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site.
Our Customer Support team is available 24/7 if you have any questions regarding the Site or Terms of Service. Contacting our Customer Support team can be performed by submitting a request here.
Buyers are users who purchase services on Fragrr. Custom Offers are exclusive proposals that a Seller can create in response to specific requirements of a Buyer. Custom Orders are requests made by a Buyer to receive a Custom Offer from a Seller.
Disputes are disagreements experienced during an order between a Buyer and Seller on Fragrr.
Fragrr Balance is the aggregated amount of your Revenue as a Seller and/or returned payments from cancelled orders as a Buyer.
Fragrr Credits are credits that Fragrr may provide users to be used only for purchases on Fragrr, subject to these Terms of Service or any other applicable laws and/or terms.
Listing Extras are additional services offered on top of the Seller’s listing for an additional price defined by the Seller.
Listing Packages allow Sellers to offer services in different formats and prices. Packages can include upgrades, which lets Sellers price their service for a basic price of over $5. Listing Page is where the Seller can describe their listing and the listing ’s terms, and the Buyer can purchase the listing and create an order.
Digital Items & Services are offered on Fragrr.Order Page is where Buyers and Sellers communicate with each other in connection with an ordered listing. Orders are the formal agreement between a Buyer and Seller after a purchase was made from the Seller’s listing Page.
Payment Services Provider(s) are service providers that provide payment services to Buyers and Sellers in connection with the Fragrr platform, including with respect to collection of funds from Buyers in connection with the purchase of Digital Items & Services, remittance and withdrawal of funds to Sellers in connection with completed Digital Items & Services, and the holding of funds in connection with Fragrr Balances.
Revenue is the money that Sellers earn from completed orders and can either withdraw or use to purchase Digital Items & Services on Fragrr, subject to these Terms.Sellers are users who offer and perform services through Digital Items & Services on Fragrr.
Only registered users may buy and sell on Fragrr. Registration is free.Digital Items & Services® on Fragrr may be offered at a base starting price of $5. Some Digital Items & Services are offered at a base price of more than $5 as determined by the Seller.
Buyers pay Fragrr in advance to create an order (see Purchasing Section below regarding payment terms). Orders are purchased through the Order button found on a Seller’s listing page or through a Custom Offer.For fees and payments please read the purchasing section here.Sellers must fulfill their orders, and may not cancel orders on a regular basis or without cause. Cancelling orders will affect Sellers’ reputation and status.
Sellers gain account statuses (Levels) based on their performance and reputation. Advanced levels provide their owners with benefits, including offering services for higher prices through listing Extras, or selling their listing in multiples.
Users may not offer or accept payments using any method other than placing an order through Fragrr.com.Buyers are granted all rights for the delivered work, unless otherwise specified by the Seller on their listing page. Note: some Digital Items & Services charge additional payments (through listing Extras) for Commercial Use License. See our “Ownership” and “Commercial Use License” sections below for more information.
Sellers create Digital Items & Services® on Fragrr to allow Buyers to purchase their services.Sellers may also offer Custom Offers to Buyers in addition to their Digital Items & Services.Each order you sell and successfully complete, accredits your account with a net revenue of 80% of the purchase amount.Fragrr accredits Sellers once an order is completed. See our “Orders” section below for a definition of a completed order.If an order is cancelled (for any reason), the funds paid will be returned to the Buyer’s Fragrr Balance.Revenues are only made available for withdrawal from the Revenue page following a safety clearance period of 14 days after the order is marked as complete.
Top Rated Sellers and Pro Sellers are eligible to withdraw revenue following a safety clearance period of 7 days after the order is marked as complete.
Sellers may withdraw their revenues using one of Fragrr’s withdrawal options (see Withdrawal Section below regarding payment terms).The Seller’s rating is calculated based on the order reviews posted by Buyers. High ratings allow Sellers to obtain advanced Seller levels (see Levels below). In certain cases, exceedingly low ratings may lead to the suspension of the Seller’s account.
For security concerns, Fragrr may temporarily disable a Seller’s ability to withdraw revenue to prevent fraudulent or illicit activity. This may come as a result of security issues, improper behavior reported by Buyers, or associating multiple Fragrr accounts to a single withdrawal provider.Sellers are responsible for paying any direct or indirect taxes, including any GST, VAT or otherwise, which may apply to them depending on residency or location. Sellers represent and warrant that they comply, and will comply at all times, with their obligations under income tax provisions in their jurisdiction. The listing price shown on the listing page is inclusive of all such taxes and charges that may apply to the Sellers.
Appointment as Limited Payment Collection Agent: Seller hereby appoints Fragrr as Seller’s limited authorized payment collection agent solely for the purpose of accepting payments (via its Payment Services Provider, if applicable) from Buyer, and remitting those payments to Seller. Seller agrees that payment from Buyer to Fragrr shall be considered the same as payment made directly to Seller. Buyer’s payment obligation to Seller will be satisfied upon receipt of payment by Fragrr (or its Payment Services Provider, as applicable), and Fragrr (via its Payment Services Provider, as applicable) is responsible for remitting the funds to the Seller in the manner described in these Terms of Service. In the event that Fragrr (via Payment Services Provider) does not remit any such amounts to Seller, the Seller will have recourse only against Fragrr and not the Buyer directly. Seller agrees that Fragrr may describe or otherwise reflect the terms contained herein in any terms of service, receipts, disclosures, or notices including, but not limited to, receipts provided to Buyers that Fragrr may deem necessary or prudent.
Fragrr partners with Payment Services Providers for purposes of collecting listing-related payments from Buyers, transferring such payments from Buyers to Sellers, and holding funds in connection with Sales Balances. All payments services in connection with the withdrawal of funds on the Fragrr platform are performed by Fragrr’s Payment Services Providers.
Sellers are allowed to post a select amount of active Digital Items & Services based on their Level status. 7 Digital Items & Services for Sellers without a Level status. 10 Digital Items & Services for Level 1 Sellers. 20 Digital Items & Services for Level 2 Sellers. 30 Digital Items & Services for Top Rated Sellers.
Digital Items & Services created on Fragrr are User Generated Content. Digital Items & Services may be removed by Fragrr for violations to these Terms of Service, which may include (but are not limited to) the following violations and/or materials: Illegal or Fraudulent services Copyright Infringement, Trademark Infringement, and violation of a third party’s terms of service reported through our Intellectual Property Claims Policy found here Adult oriented services, Pornographic, Inappropriate/Obscene Intentional copies of Digital Items & Services Spam, Nonsense, or Violent Digital Items & Services Digital Items & Services misleading to Buyers Reselling of regulated goods Offering to prepare academic works on behalf of Buyers Services that extend beyond 30 days of service duration Exceedingly low quality Digital Items & Services Digital Items & Services that are removed for violations mentioned above, may result in the suspension of the Seller’s account.
Digital Items & Services that are removed for violations are not eligible to be restored or edited. Digital Items & Services may be removed from our Search feature due to poor performance and/or user misconduct.
Digital Items & Services may include pre-approved website URLs contained within the listing description and requirements box. Digital Items & Services containing websites promoting content, which violates Fragrr’s Terms of Service, will be removed. Digital Items & Services are required to have an appropriate listing image related to the service offered. An option to upload two additional listing images are available to all Sellers. Sellers must deliver the same quality of service as shown on their listing images. Recurring deliveries that don’t match the quality shown on the listing images may lead to the Seller’s account losing Seller status or becoming permanently disabled. Digital Items & Services may contain an approved listing Video uploaded through the listing management tools available on Fragrr.
Statements on the listing Page that undermine or circumvent these Terms of Service is prohibited. Eligible Digital Items & Services in select Categories may set up listing Packages to offer their services in structured formats with multiple price points for the selected listing. listing Extras
Gig Extras are additional services offered on top of the Seller’s listing for an additional price defined by the Seller. listing Extras may be removed for violations of our Terms of Service. For specific terms, please see the Digital Items & Services® section above for a list of services that violate our Terms of Service. Digital Items & Services are subject to be removed due to violations found in Gig Extras. The amount of listing Extras, which can be offered, and the price for each listing Extra, is based on your Seller Level. More information surrounding your accounts eligibility for listing Extras can be found here. Services offered through listing Extras must be related to the base service and part of the deliverables on the order.Listing Extras may cover different categories of services that are components to a higher quality delivered service. Sellers have the option to extend the duration of an order for each listing Extra that is added to the order. This is to cover the time needed to complete the extra service.
Fragrr is all about helping Sellers leverage their skills. We seek to empower top performing Sellers with helpful tools to grow their business. Sellers who invest in self-promotion may achieve greater customer satisfaction. And, if they deliver on time and maintain high quality and ratings, Fragrr may reward them with new statuses, special opportunities, benefits, and tools that come with it. Fragrr Sellers can gain account Levels based on their activity, performance and reputation. The advancement criteria can be found here. Advancement in Levels are updated periodically by an automated system. The current Levels a Seller can achieve are, Level 1, 2, and Top Rated. Sellers who cannot maintain their high quality service, experience a severe drop in ratings, or stop delivering on time risk losing their Seller status and the benefits that come with it. For example, late deliveries, warnings to the Seller’s account and cancellations can cause a Seller to move to a different Level. Advanced levels provide their owners with additional benefits, including offering Digital Items & Services for higher prices through listing Extras, or selling their listing in multiples.
Top Rated Sellers are chosen manually by Fragrr editors through an ongoing review process based on seniority, volume of sales, extremely high ratings, exceptional customer care, high order completion rate and community leadership. Top Rated Sellers gain access to more extensive features than previous levels, including exclusive access to beta features and VIP support.
Top Rated eligibility is constantly evaluated by Fragrr to ensure that the quality standards and expectations of the Top Rated selection is kept. Fragrr retains the right to change a Top Rated Seller status in light of such evaluation. In addition, Top Rated Sellers who cannot maintain their high quality service through a severe drop in ratings, stop delivering on time, increased cancellation rate or violate our Terms of Service, also risk losing their Top Rated status and the benefits that come with it.
Pro Sellers are pre-verified professionals who undergo a vetting process by Fragrr editors. Applying for Fragrr Pro is open to everyone: professional freelancers who are new to Fragrr, as well as existing Fragrr Sellers. Pro Sellers eligibility is constantly evaluated by Fragrr to ensure that the quality standards and expectations of the Pro Seller selection is kept. Fragrr retains the right to change a Pro Seller status in light of such evaluation. In addition, Pro Sellers who cannot maintain their high quality service through a severe drop in ratings, stop delivering on time, increased cancellation rate or violate our Terms of Service, also risk losing their Pro status and the benefits that come with it.
Fragrr Sellers have access to several exclusive features that help customize the way their services can be offered. Custom Offer Sellers can also send Custom Offers addressing specific requirements of a Buyer. Custom Offers are defined by the Seller with the exact description of the service, the price and the time expected to deliver the service. Custom Offers are sent from the conversation page. Services provided through Custom Offers may not violate Fragrr’s Terms of Service.
Project Milestones: Custom Offers above $100 may include up to three project milestones. Each milestone is paid and delivered separately in accordance with each Custom Offer’s description and timelines. A milestone is marked as Complete after it is delivered by the Seller and then accepted by the Buyer. A milestone will be automatically marked as complete if no acceptance or request for modification were submitted within 8 days after marked as Delivered, however, in such case the order will be stopped and all further milestones will be cancelled. Once a milestone is delivered, Buyers may choose to either continue with the order and pay for the next milestone, or to stop the order. Please note that if you choose to stop the order, the current delivered milestone will not be cancelled.
Some of the services on Fragrr are delivered physically (arts and crafts, collectable items, etc.). For these types of Digital Items & Services, Sellers may decide to add shipping charges. Sellers can add shipping charges for local shipping (within the same country) and for international shipping (anywhere else).
Digital Items & Services that include shipping costs must have physical deliverables sent to Buyers. Shipping costs added to a Gig only pertains to the cost Sellers require to ship physical items to Buyers. Important: Buyers who purchase Digital Items & Services that require physical delivery, will be asked to provide a shipping address. Sellers are responsible for all shipping arrangements once the Buyer provides the shipping address. Fragrr does not handle or guarantee shipping, tracking, quality, and condition of items or their delivery and shall not be responsible or liable for any damages or other problems resulting from shipping. A tracking number is a great way to avoid disputes related to shipping. We require entering the tracking number if available in the order page when delivering your work.
To withdraw your revenue, you must have an account with at least one of Fragrr’s Payment Service Providers for the withdrawal methods. All funds eligible for Withdrawal will be held on your behalf at an account with Fragrr’s Payment Services Provider. All payment services, including withdrawal services will be provided by Fragrr’s Payment Services Provider.
Your Fragrr profile can be associated with only one account from each Fragrr withdrawal methods. A Payment Service Provider withdrawal account can be associated with only one Fragrr profile. Revenues are only made available for withdrawal from the Revenue page following a safety clearance period of 14 days after the order is marked as complete. Top Rated Sellers are eligible to withdraw revenue following a safety clearance period of 7 days after the order is marked as complete. To withdraw your available revenue, you must click on the designated withdrawal provider to initiate the withdrawal process Withdrawals can only be made in the amount available to you. Withdrawal fees vary depending on the withdrawal method. Withdrawals are final and cannot be undone. We will not be able to reverse this process once it has begun. Withdrawal Methods
Withdraw to your PayPal Account $0* For a list of PayPal services by country click here Fragrr Revenue Card™ $1* within 2 days, or $3 within 2 hours. For more information, see Pricing and Fees. Worldwide Local Bank Transfer (LBT) $3 per transfer*. For more information, see Pricing and Fees. Worldwide Direct Deposit (ACH) $1 per transfer. For more information, see Pricing and Fees. US only
Join the Gaming Marketplace Fragrr!
Sign up to start buying and selling in the Fragrr Marketplace. Let's turn your gaming hobby into big bucks!